7 Questions

Tools and Insight for Positive Business Choices

Posts Tagged “Training”

Feb 27 2008

Best Remote Agent Practices – Sort of

Posted by admin in Telework, tags: best practices, call center agents, call centre, flexibility, readiness evaluation, remote agent, remote call center, ROI, Training, VOIP, workforce

A column on the site SearchCRM from May of 2007 has a list of 14 Best Practices for managing remote call center agents.

It’s not a bad place to start when evaluating a remote program. Several of the points the article makes are valid. It talks about online training and doing a remote readiness evaluation.

However, the author makes a common error. She attempts to recreate a bricks and mortar environment remotely. Not only is this obviously impossible, it is undesirable. The real strength of a remote workforce is in the quality and flexibility of the people it attracts.

33No Comments »Best+Remote+Agent+Practices+-+Sort+of2008-02-28+02%3A19%3A00admin

Topics
Archives
Recently on my blogs
- I Need Help!
  If you've thought about being involved in the production of a web novel, now's the time. I need help! Get the entire episode at - danaerea.com […]
- New World Dawning
  Have you ever thought that maybe the worst people in society were simply in the wrong place at the wrong time? What if that could be changed? […]
- Destinations and Journeys
  Those who claim there are many paths to God are wrong. So are those who claim there's only one. Read the full article at the Reflections website - seemslikegod.org […]
- Today, Let’s Try And Change the World
  Changing the world, as Johnny Reid sings in Today I'm Gonna Try and Change the World, isn't about earth-shattering events. It's about applying the Golden Rule to each and every moment of our daily... Read the entire article at - goldenruleradical.org […]
- Losing My Religion
  Guest article - I can not disentangle myself from the fundamental belief that ... we live our lives with the same love that created the planet and her inhabitants Read the full article at the Reflections website - seemslikegod.org […]
- Media Complicit in G20 Violence
  Did all of the non-violent protesters at the G20 in Toronto go home? They might as well have, for all the attention the media is paying to them. Read the full article at - reciprocalpolitics.com […]
- Shoulda Listened
  Sometimes, being right isn't all it's cracked up to be. […]
- More Than Choosing Not to Hate
  "I Shall Not Hate", the story of Dr. Izzeldin Abuelaish, his family, and Shlomi Eldar, makes the Golden Rule need for compassionate action abundantly clear. Read the entire article at - goldenruleradical.org […]
- What Harper and Ignatieff Both Miss About Canada
  Fairness. What politicians and the media seem incapable of grasping about average Canadians. Read the full article at - reciprocalpolitics.com […]
- Richard Redmond – Revelation Part Nine
  Richard finally gets a few answers - and a horrible shock Get the entire episode at - danaerea.com […]
- Take the Poll – Legislating Ethics
  Can we legislate business ethics? Should we try? Express your opinion. Read the entire article at - 7questionsconsulting.com […]
- Four Seasons Hotel Business Philosophy
  In a CNN interview to promote his new book, Isadore Sharp, founder of the Four Seasons hotel chain, talked about how he developed the company’s mission statement after sitting in on a training... Read the entire article at - 7questionsconsulting.com […]