Nov
24
2007
Sandwich – the Tastiest Coaching Technique
Posted by admin in Call Commandos, tags: Call Center, coaching feedback, feedback session, mentoring, unfamiliar conceptKeith: “So tell me a little about your coaching technique?”
Blank stare – “coaching technique?” Obviously an unfamiliar concept
“Yeah, how do you approach a call feedback session?”
“OHH!! Gotcha… umm…. Sandwich?”
Keith: “Excellent. So you say something good, then talk about something that needs improvement, then something good again. Great. Very effective.”
“Oh. I usually think of it more like hammering a piece of dead meat between two slabs of dry toast. …. “
“But I could try it your way I suppose”.
Ooookay.


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