A CNNMoney article today covered a new partnership between Altigen and Skype to use Skype’s VOIP network to facilitate remote agents for Altigen’s call center platform clients.

Usually, remote agents subscribe to a local VOIP vendor and use standard telephony/headset setups to connect to the call center’s servers. This new partnership apparently allows users to bypass some of these steps and connect directly builtin Skype connectivity.

Deploying a remote agent program is often a matter of overcoming technical hurdles. This new partnership looks to be a big step in that direction.

  • Share/Bookmark
Leave a Reply