Feb
26
2008
Remote Agents Skype Enabled
Posted by admin in Telework, tags: Call Center, call centre, remote agent, VOIP, work at homeA CNNMoney article today covered a new partnership between Altigen and Skype to use Skype’s VOIP network to facilitate remote agents for Altigen’s call center platform clients.
Usually, remote agents subscribe to a local VOIP vendor and use standard telephony/headset setups to connect to the call center’s servers. This new partnership apparently allows users to bypass some of these steps and connect directly builtin Skype connectivity.
Deploying a remote agent program is often a matter of overcoming technical hurdles. This new partnership looks to be a big step in that direction.


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