7 Questions for Business
Tools and Insight for Positive Business Choices
Express Yourself
Loading ...Subscribe
-
Best Remote Agent Practices – Sort of
No CommentsA column on the site SearchCRM from May of 2007 has a list of 14 Best Practices for managing remote call center agents.
It’s not a bad place to start when evaluating a remote program. Several of the points the article makes are valid. It talks about online training and doing a remote readiness evaluation.
However, the author makes a common error. She attempts to recreate a bricks and mortar environment remotely. Not only is this obviously impossible, it is undesirable. The real strength of a remote workforce is in the quality and flexibility of the people it attracts.
Published on February 27, 2008 · Filed under: Telework; Tagged as: best practices, call center agents, call centre, flexibility, readiness evaluation, remote agent, remote call center, ROI, Training, VOIP, workforce
